Frequently Asked Questions

1. When will my order be shipped?

We process all orders within 1–2 business days. Once shipped, you'll receive a confirmation email with tracking details. Delivery typically takes 5–8 business days.

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2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders — no minimum purchase required.

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3. How can I track my order?

To check your order status, simply email us at shadenetsh@gmail.com with your order number and name. Our support team will provide a detailed update within 24 hours.

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4. What is your return policy?

We accept returns within 30 days of delivery. Return shipping is completely free, and there are no restocking fees. Items must be unused and in original packaging.

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5. How do I start a return?

To initiate a return, contact us at shadenetsh@gmail.com or call us at +1 306 665 8930 with your order number. We’ll send you a prepaid return label and guide you through the process.

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6. Do you ship outside Australia?

At the moment, we only ship within Australia. We’re working on expanding internationally in the near future.

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7. What payment methods do you accept?

We accept major payment methods including Visa, MasterCard, American Express, and PayPal. All payments are processed securely.

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8. My order arrived damaged. What should I do?

We’re sorry to hear that! Please email us a photo of the damaged item at shadenetsh@gmail.com, and we’ll arrange a replacement or refund immediately.